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Roger Williams University IT Department can be contacted onsite, by phone, by email or 24/7/365 through our self-help options at our MediaTech portal.

MediaTech Service Desk

Phone:  401-254-6363  

Email:  mediatech@rwu.edu

Web: 

Onsite:  University Library

Leadership

Daryl Ford
Chief Information Officer
401-254-3148
dford@rwu.edu

James Galib
Deputy Chief Information Officer
401-254-3690
jgalib@rwu.edu

Karen Ethier
Senior Director, Support Services
401-254-5330
kethier@rwu.edu

Brian Kacmarsky
Senior Director, Administrative Systems
(401) 254-3292
bkacmarsky@rwu.edu

Allan Ramella
Information Security Officer
(401) 254-3167
aramella@rwu.edu

 A. Ryan Tiebout
Senior Director of Infrastructure and Data Analytics
401-254-3414
rtiebout@rwu.edu

Staff

Administrative Staff

Linda Dallaire
Administrative Assistant/Office Coordinator
401-254-3285
ldallaire@rwu.edu

Administrative Systems

Laura Masterson
Associate Director, Administrative Systems--Software Development and Solutions
(401) 254-3361
lmasterson@rwu.edu

Mary Pittari
Associate Director, Administrative Systems--Systems Integration
(401) 254-3474
mpittari@rwu.edu

Kevin LeClair
Senior Colleague Systems Administrator and Application Developer
(401) 254-3519
kleclair@rwu.edu

Robin Levesque
Administrative Systems Specialist
(401) 254-3665
rlevesque@rwu.edu

Angela Nichols
Principal Programmer
(401) 254-3075
anichols@rwu.edu

Al Roda
Application System / Data Base Integrator
(401) 254-3721
aroda@rwu.edu

Support Services

 Zelia Caetano
Associate Director, IT Technical Services
401-254-3897
zcaetano@rwu.edu

  Samantha Marshall
Associate Director, IT Support Operations
401-254-5230
srmarshall@rwu.edu

Joseph Auger
Lead Classroom and Event Support Coordinator
401-254-3052
jauger@rwu.edu

Dayle Decker
Audio Visual Technologies Specialist
401-254-3168
ddecker@rwu.edu 

 Joseph Dwyer
Audio Visual Technologies Specialist
401-254-3294
jdwyer@rwu.edu

 Jaylene Lopez
Technical Support Specialist
401-254-3646
jlopez@rwu.edu

Tony Maciel
Senior Technical Support Specialist
401-254-3427
amaciel@rwu.edu

 William Marroquin
Technology Services Specialist II
401-254-3669
wmarroquin@rwu.edu

Joseph Osmanski
Technology Services Specialist 
401-254-3649
josmanski@rwu.edu

System Operations

Gerald Normandin
Associate Director of Infrastructure and Security Operations
401-254-3364
gnormandin@rwu.edu

 John Arpin
Network and Systems Engineer
401-254-3613
jarpin@rwu.edu

Jason Ataya
Senior Network and Systems Engineer
401-254-3367
jataya@rwu.edu

J. Scott Lopes
Senior Network and Systems Engineer
401-254-5305
slopes@rwu.edu

 Baffour Mireku
Network and Systems Engineer
401-254-3691
bmireku@rwu.edu

Eric Went
Business Intelligence Administrator/Programmer
(401) 254-5348
ewent@rwu.edu

Telecommunications

Joseph Harrington
Telecommunications Technician Master
401-254-3695
jharrington@rwu.edu

MediaTech Hours*

Mediatech helpdesk January-May 2025 hours

Anytime the University Library is closed during IT business hours, MediaTech services will be remote only.

MediaTech has a number of remote assistance options for the community.  

• (help articles, enter and view service requests)
• Phone:  (401) 254-6363
• Email:  mediatech@rwu.edu

IT services to classrooms and events is available Monday-Thursday 7:30 a.m.-7 p.m. and Friday 7:30 a.m.-4:30 p.m. during the academic year.

*Please note that hours may change due to unforeseen circumstances, including extreme weather, school delays, staffing issues, or closures.

91º£½ÇÂÒÂ×'s updated Information Technology Strategic Plan aligns with the university's goals and mission, including academic excellence and student success.

Dear Roger Williams University Community,

The 91º£½ÇÂÒÂ× Information Technology Strategic Plan was originally devised in 2019. With a 3-5 year horizon, the plan captured the growing technological needs and aspirations of the university at that time. Over the past three years, higher education has experienced a disruptive force unlike any in our history. In response, the Information Technology Strategic Plan has been updated to reflect our new environment. More so, the new plan has been made to closely align with the university’s new Strategic Action Plan. Achieving the university’s strategic priorities is central to Information Technology’s mission. Academic Excellence, Engaged Learning, Student Success, A Thriving Community, and Sustainable Futures are the university priorities that serve as the foundational tenets by which the Information Technology Strategic Plan was built.

Diversity, Equity, & Inclusion

The COVID-19 pandemic illuminated the need for more intentional digital inclusion initiatives. The new IT plan includes important programs that promote digital equity and advance the university’s vision and values. Working with our university partners, the Information Technology Department is proud of the hard work done and the work we continue to do in this area.

Data Analytics & Business Intelligence

The higher education competitive landscape has shifted since the inception of the pandemic.  As a result, institutions are heavily reliant upon data to proactively adjust to the changing environment and make informed business decisions. The new Information Technology Strategic Plan contains valuable objectives and associated initiatives to help the university become a more data-driven institution.   

Working with the university Technology Council, faculty, staff, and senior leadership, the Information Technology Department is pleased with the collaborative process undertaken to produce the new strategic plan. We’re excited about the road ahead and look forward to moving the university forward in pursuit of its mission.

Daryl Ford, Chief Information Officer

10/30/19 Meeting Minutes

10/30/19 Meeting Agenda

5/8/19 Meeting Minutes

1/30/19 Meeting Minutes

1/30/19 Meeting Agenda

10/31/18 Meeting Agenda

10/31/18 Meeting Minutes